Return Policy

Last updated: 24-09-2025

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility

To be eligible, items must be:

in the same condition as received
unworn/unused
with all tags/seals intact
in the original packaging
and include proof of purchase

Consumables / Supplements
For safety and hygiene reasons, any consumable product that has been opened, used, or has a broken seal cannot be returned, unless it arrived damaged or defective.

How to start a return (RMA)

Email support@nanocodeofficial.com with:

your order number
reason for return
and photos if relevant

If approved, we will issue:

a Return Merchandise Authorization (RMA)
return instructions
and the correct return address

Items returned without authorization will not be accepted.
Do not ship items back until you receive your RMA.

Damages & Issues

Please inspect your order upon delivery.
If an item is defective, damaged, or incorrect, contact us immediately at support@nanocodeofficial.com with photos so we can evaluate and resolve the issue.

Non-returnable items

We cannot accept returns for:

opened / unsealed consumables
personalized or custom products
hazardous materials or flammable liquids
gift cards
clearance / final sale items

If you’re unsure, contact us before purchasing or returning.

Exchanges

The fastest way to get the correct item is to return the original (once approved) and place a new order separately.

UK Customers – Legal Right to Cancel

If you are located in the United Kingdom, you may also have the right to cancel your order under the UK Consumer Contracts Regulations within 14 days of receiving your items, provided the products are unopened, unused, and in their original packaging.
Consumables that are opened or unsealed are not eligible for cancellation.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:
Refunds are issued to your original payment method within 10 business days.
Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since refund approval, contact us at support@nanocodeofficial.com.