Privacy Policy

Privacy Policy – Nanocode

Last updated: 24-09-2025

At Nanocode, your privacy and data protection are important to us. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have regarding your information.

By using our website or placing an order, you agree to the practices described in this policy.

1. What Data Do We Collect?

When you place an order, create an account, fill in a form, or contact us, we may collect the following personal information:

Name
Billing and shipping address
Email address
Phone number
IP address
Order details
Payment information (processed securely via third-party providers)
Communication history (email, customer service, or social media messages)

We may also collect non-identifiable technical data such as browser type, device information, and browsing behavior through cookies.

2. Why Do We Collect This Data?

We collect and use your data to:

Process and deliver your order
Provide order updates (e.g., shipping confirmation and tracking)
Offer customer support
Manage your account (if applicable)
Prevent fraud and ensure platform security
Improve our website and shopping experience
Send marketing emails or newsletters (only if you subscribe)

We do not sell your personal information.

3. Who Do We Share Your Data With?

We only share data with trusted third parties when necessary, including:

Payment Providers

(e.g., Shopify Payments, PayPal, Klarna, Stripe)

Shipping & Logistics

(e.g., DHL, UPS, FedEx, Royal Mail, USPS, national carriers depending on your location)

Marketing & Analytics Services

(e.g., email platforms, Meta, TikTok, Google Analytics)

All partners only receive the data necessary to perform their service and are required to protect your information.

For EU and UK customers, we ensure compliance with GDPR / UK GDPR via appropriate data processing agreements.

4. Cookies

Our website uses cookies to function properly and to improve your browsing experience.

We use cookies for:

Website functionality and performance
Analytics and statistics
Advertising and remarketing

You can disable cookies through your browser settings, though this may affect site performance.

5. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
Payment information is encrypted and processed securely by certified payment providers.

6. Data Retention

We store your data only as long as necessary for:

completing your order
providing customer support
complying with legal and tax obligations

Where legally required, order records may be retained for accounting compliance.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Object to marketing communications
Withdraw consent (where applicable)

EU / UK Customers (GDPR & UK GDPR)

You have the right to access, correct, restrict, delete, or object to processing of your personal data. You may also file a complaint with your national data authority.